Supported Products |
Welcome to the EASE Diagnostics On-line Support Center
If you have questions about the use of your EASE Diagnostic Product:
- Check the product's User's Manual and documentation you received with your product
- Check the Software's On-Line Help
- Watch the Product Training Videos
- Check the EASE website (pick your product on the left)
If you cannot find the answer in these places:
- Send EASE Tech Support your questions and comments
- Call EASE Technical support line at 570-587-7082. This support line is answered Monday through Friday from 9:00am to 5:30pm EST. At other times, please leave a message and the call will be returned.
Please note:
- If the support on your EASE product has expired, you will be charged per incident for technical support. Most EASE products include 1 year of technical support.
- Our technical support team is more than glad to help you with any problems you may be having with the EASE Products you are using. However they can not provide any information on the actual repair of a vehicle.
- Some of our older products are considered end of life and are no longer supported. +more info
New PC Scan Tool Customers - we recommend that you watch the following videos:
- EASE Scan Tool Packages with EASE EVI-6000 - Package Contents Explained Video
- EASE PC Scan Tool Software Installation - Part 1 - Getting Started from USB Flash Drive Video
- EASE PC Scan Tool Software Installation - Part 2 Video
- How to Unlock the EASE PC Scan Tool After USB Flash Drive Installation Video
- How to Update the EASE PC Scan Tool Software
- Installing USB Drivers - Windows XP - for EASE Enhanced Vehicle Interface (EVI-6000)
- How to Select The EVI-6000 In EASE PC Scan Tool - USB Connection
IMPORTANT- If you purchased both the EASE J2534 Reprogrammer and the EASE PC Scan Tool, install the EASE Reprogramming Assistant Software and set up your reprogrammer BEFORE you install the EASE Scan Tool Software. After installing the EASE Scan Tool Software, check out the How to Select the EASE Universal Reprogrammer II in the EASE PC Scan Tool Video.
New J2534 Programming Customers - we recommend that you watch the following videos:
- EASE Universal Reprogrammer II - Package Contents Explained Video
- EASE Reprogramming Assistant Installation Video
IMPORTANT- If you purchased both the EASE J2534 Reprogrammer and the EASE PC Scan Tool, install the EASE Reprogramming Assistant Software and set up your reprogrammer BEFORE you install the Scan Tool Software.
After installing the EASE Scan Tool Software, check out the How to Select the EASE Universal Reprogrammer II in the EASE PC Scan Tool Video.